Return & Refund Policy Last Updated: October 22, 2025

Thank you for shopping at AYS Sky Lanka. If you experience any issue with your order, this policy explains how returns and refunds work.

1. Eligibility for Returns

You may request a return or replacement under the following conditions:

• The item is faulty, damaged, or not as described.
• You contact us within 7 days of receiving the product.
• The item is unused, in original packaging, and includes all accessories.

2. Items Not Eligible for Return

• Used or damaged items not caused by shipping.
• Items without original packaging.
• Sale / clearance items.
• Digital goods or downloadable products.

3. Refund Process

Once we receive and inspect the returned item:

• We will notify you via email.
• If approved, refunds are issued within 7–14 business days.
• Refunds are issued through the original payment method.

4. Replacement Policy

If your product arrived damaged or defective, we offer:

• A replacement of the same product (if in stock), or
• A store credit alternative

5. Shipping Costs

• If the return is due to our error (defective, incorrect item), we cover the cost.
• For all other cases, the customer is responsible for shipping fees.

6. How to Start a Return

Send the following details to our support team:

• Order number
• Name & contact number
• Reason for return
• Clear photos or videos of defects

Email: info@aysskylanka.lk

7. Contact Us

• AYS SKY LANKA PVT (LTD)
• Address: GALKISSA ROAD, 10350
• Email: info@aysskylanka.lk
• Phone: +94 77 968 2197